FAQ

Ordering & Products

What compounds does Helivex Labs offer?

Helivex Labs offers a wide range of high-purity research peptides and related compounds. All products are designated Research Use Only (RUO) and are intended exclusively for qualified laboratory researchers.

Do I need an account to place an order?

Yes. Creating an account allows us to verify your research credentials and maintain accurate records for compliance purposes.

Shipping & Fulfillment

How long does shipping take?

Orders are typically processed and shipped within 1–2 business days. Standard domestic transit time is 3–5 business days via our standard carrier. Expedited shipping options are available at checkout.

Do you ship internationally?

At this time, Helivex Labs ships to domestic addresses only. International shipping may become available in a future expansion phase.

Quality & COA

Where can I find the Certificate of Analysis for my order?

All batch-specific COA documents are publicly accessible on our COA Archive page. The COA includes HPLC purity data and Mass Spectrometry identity verification.

What purity levels can I expect?

All Helivex Labs compounds meet or exceed 99% purity as verified by third-party analytical testing from certified laboratories.

Returns & Refunds

What is your return policy?

Due to the sensitive nature of research compounds, all sales are final unless the product was damaged in transit or a fulfillment error occurred. Please refer to our Refund & Returns Policy for full details.