Shipping & Returns Policy

Domestic Shipping Only

Helivex Labs currently fulfills orders to domestic addresses only. We do not ship internationally at this time.

Processing Time

Orders placed before 2:00 PM EST Monday–Friday are typically processed and dispatched the same business day. Orders placed after the cutoff or on weekends will be processed the following business day.

Shipping Methods

Standard shipping (3–5 business days) is available on all orders. Expedited 2-day and overnight options are available at checkout for time-sensitive research requirements.

Packaging Standards

All compounds are vacuum-sealed, lyophilized, and packed in temperature-appropriate materials. Peptides requiring cold-chain handling are shipped with appropriate insulation and cold packs at no additional charge.

Order Tracking

A tracking number will be emailed to you upon shipment. You can track your order through the carrier’s website using the provided number.

Carrier Delays

Once your order leaves our facility, carrier transit times are outside our control. Helivex Labs is not responsible for carrier delays. If your order has not arrived within the estimated window, please contact our support team.